Frequently Asked Questions
Everything you need to know about your order and official NIN merchandise.
When will my order ship?
Standard orders typically ship within 3-5 business days. For limited edition releases and pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that music media including vinyl, CDs, and cassettes must be unopened and in their original shrink-wrap to be eligible for a refund.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination. Please be aware that international orders may be subject to customs duties and taxes upon arrival in your country.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
My item arrived damaged. What should I do?
If you receive a damaged or defective item, please contact our support team immediately with your order number and photos of the damage so we can arrange a replacement or refund.